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Maximizing Sales Potential: Integrating LinkedIn with Salesforce for Seamless Customer Relationship Management

Introduction: In today’s business world, utilizing the power of LinkedIn can significantly increase your outreach efforts. However, to truly unlock its potential, integrating LinkedIn with Salesforce, a robust CRM platform, is essential. This integration empowers businesses to efficiently target prospects, gather valuable insights, and automate sales activities. Let’s cover the details of LinkedIn Salesforce integration […]

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Chatter Feed or Case Comment? which one should be used?

Description Case Comments and Chatter Feed in Salesforce serve different purposes when it comes to communication and collaboration within a case or record. Here’s a brief comparison of the two: Feature Chatter Feed Case Comment Rich Text + Inline Images Supported Not Supported File while adding comment Supported Not Supported Email Notification Out of the […]

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Discover MOAR in Winter ’23: A Developer’s Guide

Elevate Your Salesforce Experience with Winter ’23 Release – Highlights for Developers As our Trailblazer community gathered for this grand reunion last month, we at Tenetizer Technologies were excited to share the latest and greatest in the Winter ’23 release. Days may be a tad shorter, but the excitement was boundless. And yes, Pumpkin Spice […]

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Business Hours Calculation with Apex: A Guide by Tenetizer Technologies

Business Hours Calculation with Apex Introduction In Salesforce, managing your organization’s business hours is crucial for smooth operations. While Salesforce provides a BusinessHours class in Apex, it offers only a basic set of methods. For more intricate business hours calculations, customizing the logic may be necessary. In this blog, we’ll explore how to create a […]

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Set up Survey in Salesforce effectively

Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup Salesforce Survey that will go out to customer when support ticket is closed.  Prerequisites Before embarking on this integration journey, ensure that both Surveys and Communities are enabled for your organization. 1. Activate Survey To […]

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Exploring the Significance of ‘Salesforce Path and Guidance for Success’

Navigating Salesforce Path and Guidance for Success When venturing into a new system, a guiding hand can make all the difference. This is precisely what ‘Salesforce Path and Guidance for Success’ provides. Salesforce Path acts as a beacon, leading users step-by-step through various business processes, whether it’s nurturing a fresh lead or sealing a deal. […]

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Unleashing AI and Data Proficiency with Salesforce Certifications

Salesforce Certifications: Empowering AI and Data Proficiency In a concerted effort to bolster its focus on Artificial Intelligence and Data Cloud, Salesforce has introduced two new certifications aimed at ensuring developers and administrators stay abreast of forthcoming advancements. These certifications serve as a means to bridge the gap between AI’s potential for speed and productivity […]

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Delve into Service Cloud and Implement Core Functions: Focus on Streamlining Case Management

At Tenetizer Technologies, we understand that your brand’s reputation isn’t just built on products alone. It’s equally shaped by the quality of customer service you provide. Achieving first-call resolution has become crucial in garnering top-notch 5-star feedback. When aiming for lifelong customer loyalty, delivering exceptional and cohesive customer service is paramount. This is where Salesforce […]

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