A native app by Tenetizer
Sync Source: Jira and Salesforce integration
Support works in Salesforce. Engineering works in Jira. Sync Source keeps cases and issues in sync both ways, so nobody has to switch tools to know whatβs going on.
- Jira Cloud + Salesforce Enterprise or Unlimited
- 20+ installs
- Free installation and setup
Checkout fails on saved cards
Checkout fails on saved cards
Work from whichever side youβre on
Your support agents never leave Salesforce. Your developers never leave Jira. Everything they do shows up on the other side.
In Salesforce
Installed as a Salesforce package
Create a Jira issue from any record
Raise an issue from a Case or another record in one click. Fields map automatically from your admin setup, and issues can be created automatically when a case reaches a certain stage.
Link existing issues
Search Jira from Salesforce and link one or more issues to a record. Preview issue details without logging into Jira.
Add comments and files
Comment on the Jira issue and attach files straight from the Salesforce record.
Connect multiple Jira orgs
Link several Jira orgs to one Salesforce org, and choose which projects and issue types show for each.
Get notified on updates
Record owners hear about status changes and new comments as they happen.
both ways
In Jira
Our app for Jira, from the Atlassian Marketplace
Create a Salesforce case from an issue
Developers can open a case for the support team without leaving Jira.
Link an existing case
Find the right Salesforce case and link it to the issue, so the customer context travels with the work.
Comment back to Salesforce
Updates written in Jira land on the case, so support can keep the customer informed.
Built so nothing slips through
Syncing data is the easy part. Knowing it worked, and knowing what changed, is what keeps teams aligned.
Bidirectional sync
Changes made in either system update the other automatically. Status, comments and files stay current on both the case and the issue.
Notifications with context
Stakeholders get told what changed, on which record, and how urgent it is, so updates donβt get lost in a busy inbox.
Logs for every sync failure
If a sync fails, itβs logged with the details you need to see what went wrong and fix it, instead of finding out from an unhappy customer.
Reporting in Salesforce
Linked Jira data lives in Salesforce, so you can report on it with the reports and dashboards your team already uses.
Easy to configure
Set up the new issue layout for each project: add, remove and reorder fields, make them required and set default values.
Extend it with Flow or Apex triggers to automate issue creation, search and linking, and mass import existing Jira issues against your cases.
Up and running in four steps
We handle installation and setup for free. Hereβs what that looks like.
Install the package
Add Sync Source to your Salesforce org.
Connect Jira
Connect one Jira org, or as many as you need.
Set up your layout
Pick which Jira fields appear on the new issue form, project by project.
Add the Jira app
Install our app in Jira so developers can work with cases too.
Pay yearly, or pay once
Same product either way. Pick whatever works for your budget.
Annual subscription
- Every feature on this page
- Unlimited users
- Connect multiple Jira orgs
- Free installation and setup
One-time license
- Every feature on this page
- Unlimited users
- Connect multiple Jira orgs
- Free installation and setup
Help when you need it
Start with the guides, or talk to us directly.
Monday to Friday, 7:00 AM β 7:00 PM (GMT-4)
Common questions
Which editions does it work with?
Jira Cloud, and Salesforce Enterprise or Unlimited Edition.
Can I connect more than one Jira org?
Yes. One Salesforce org can connect to several Jira orgs, and you choose which projects and issue types show for each.
What happens if a sync fails?
The failure is logged with its details so your admin can see what went wrong and fix it.
Can I link issues that already exist?
Yes. Search and link them one at a time from a record, or mass import existing issues and link them to cases.
Is setup really free?
Yes. We install and configure Sync Source for you on either plan.
See it working in your own org
Book a walkthrough and weβll show you a case and a Jira issue syncing live.
