Salesforce Knowledge, minus the busywork
Power Knowledge adds bulk publishing, bulk imports, a lighter article page for your support portal, and a full feedback loop that Salesforce Knowledge doesn't give you out of the box.
Book a Free Demo See features ↓What native Salesforce Knowledge doesn't give you
These are gaps most teams run into once their article library grows past a handful of records.
Salesforce Knowledge, out of the box
- − Publish and draft status changes happen one article at a time
- − No way to bulk-update an article's channel or data category
- − New articles are added one by one, or via a separate Data Loader job
- − The standard list view isn't built for filtering large libraries
- − Portal article pages expose full internal Knowledge fields
- − No in-app preview before an article goes live
- − No native way to collect or report on article feedback
With Power Knowledge
- ✓ Bulk publish or bulk draft any number of articles in one action
- ✓ Bulk-update channel and data category across selected articles
- ✓ Import articles in bulk from a file, or add them one at a time
- ✓ An interactive list view built for filtering and sorting at scale
- ✓ A custom article detail page for the portal, with fewer standard fields
- ✓ Preview exactly how an article will render, right on the record
- ✓ A feedback interface in the portal, rolled up into reports
Everything Power Knowledge adds
Nine features, built for teams managing Knowledge at real scale.
Bulk publish & bulk draft
Move any number of selected articles from draft to published, or back to draft, in a single action.
Bulk channel change
Update which channels — App, Internal, Partner, or Customer — a batch of articles is visible on, all at once.
Bulk category update
Reassign the data category group and category for many articles at once, instead of opening each record.
Bulk or one-by-one import
Import a whole batch of articles from a file, or add a single article — the same tool handles both.
Interactive list view & filters
Browse, sort, and filter your entire article library from one screen instead of paging through Setup.
Custom portal article page
A lighter article detail page for your support portal that drops the standard fields customers don't need to see.
Preview on the article record
See exactly how an article will look before it's published, right from its Salesforce record — no separate step.
Feedback interface in the portal
A ready-made feedback option on the article view, built for both logged-in community members and guest visitors.
Feedback reporting
Roll up article feedback into reports and dashboards, so you know which articles are working and which need a rewrite.
What this means for your team
Publish in minutes, not hours
Bulk publish, draft, channel, and category actions turn a multi-article rollout into one step instead of dozens of edits.
A cleaner experience for portal users
The custom article page shows customers a focused view — not an internal Salesforce record full of fields that mean nothing to them.
Know what's actually working
Feedback from the portal, rolled up into reports, shows you which articles are pulling their weight and which need a rewrite.
See Power Knowledge on your own Knowledge Base
A short walkthrough is the fastest way to see if this fits how your team works.
Book a Free Demo