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Zendesk to Salesforce Migration

Zendesk to Salesforce Data & Process Migration
Move support process, metadata and data.
Support Portal Migration
Build a new Community on Salesforce site.
Leverage Salesforce Service Cloud Features
Omni channel setup & enabled different channels - Phone, Email, Community, SMS and Chat.
Einstein Services - Recommendation, Classification, chatbot
Enable chatbot and live chat for customer, leverage Einstein Article Recommendation, Case Classification powered by Einstein.

CPQ Implementation

Setup CPQ
Improve accuracy and boost Sales performance by leveraging CPQ
Quote Generation and E-sign Configuration
Quickly Create Quotes, Proposals and integrate with Docusign or Echosign
Accurate Sales Prediction & Strong Pipeline
Accurate sales forecasting, higher win and increased revenue
Effective pricing & Subscription
Eliminate errors in pricing and contracts followed by best practices
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System Integration

Marketing Automation
Marketing Automation tools like Hubspot, Marketo.
ERP & Financial Suite Syncing
Integrations with popular ERP systems – SAP, NetSuite, QuickBooks, Sage Intacct etc
File Systems
Document Databases – Box, SharePoint. Cloud platforms like Google Cloud and AWS.
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Salesforce Sites (Communities)

Customer | Partner Community
Partner Community
Increase the Sales by leveraging Partner Community for Partners, Distributors & Resellers.
Customer Support Portal
Reduce the support cost by introducing a self service community - powered by Einstein Knowledge, Chat and other powerful Service Cloud featurs
Enable Chatter Discussion & Ideas
Use chatter discussion to provide self service discussion channel for customers; also a place to request for features.