Description Case Comments and Chatter Feed in Salesforce serve different purposes when it comes to communication and collaboration within a case or record. Here’s a brief comparison of the two: Feature Chatter Feed Case Comment Rich Text + Inline Images Supported Not Supported File while adding comment Supported Not Supported Email Notification Out of the […]
Service Cloud · Surveys Send a Salesforce Survey Automatically When a Case Closes Asking for feedback right after a support case is resolved is one of the easiest ways to measure service quality. This guide sets up a Salesforce Survey that goes to the customer automatically when their case closes, with a unique link tied […]
Requirement How can We enable article voting for the guest users without prompting them to login. Salesforce lets guest users vote their own article without logging in. Solution To allow guest users to like or dislike articles in Salesforce, you can follow these steps: Create a custom object to track article votes. This object should […]
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