Set up Survey in Salesforce effectively
Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup …
In Salesforce, QuickActions allows users to perform specific actions efficiently, directly from the feed or record pages. One powerful use case is customizing the Email QuickAction on a Case feed. In this article, I’ll walk you through how to manage this QuickAction via an Apex class. Step-by-Step Guide 1. Create the Apex Class First, you…
Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In…
Pending Approval Reminder Notification in Salesforce
Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup …
Description This article gives you sample code to access the state and country pick-list values if it is enabled in …
What Dreamforce 2023 Held for Service Teams Service and field service pros, you were in for a real action. It …
Navigating Salesforce Path and Guidance for Success When venturing into a new system, a guiding hand can make all the …
Salesforce Certifications: Empowering AI and Data Proficiency In a concerted effort to bolster its focus on Artificial Intelligence and Data …