Set up Survey in Salesforce effectively
Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup …
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Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration
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Managing Salesforce Email QuickAction on Case Feed with Apex
In Salesforce, QuickActions allows users to perform specific actions efficiently, directly from the feed or record pages. One powerful use case is customizing the Email QuickAction on a Case feed. In this article, I’ll walk you through how to manage this QuickAction via an Apex class. Step-by-Step Guide 1. Create the Apex Class First, you…
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Service Cloud User License Features in Salesforce
Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In…
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Pending Approval Reminder Notification in Salesforce
Pending Approval Reminder Notification in Salesforce
How to access Country & State Picklist Values in apex
Description This article gives you sample code to access the state and country pick-list values if it is enabled in …
What Dreamforce 2023 Held for Service Teams
What Dreamforce 2023 Held for Service Teams Service and field service pros, you were in for a real action. It …
Exploring the Significance of ‘Salesforce Path and Guidance for Success’
Navigating Salesforce Path and Guidance for Success When venturing into a new system, a guiding hand can make all the …
Unleashing AI and Data Proficiency with Salesforce Certifications
Salesforce Certifications: Empowering AI and Data Proficiency In a concerted effort to bolster its focus on Artificial Intelligence and Data …