Cracking the Code of Einstein GPT: Unveiling the Unseen Potential of AI
Einstein GPT, a groundbreaking AI innovation by Salesforce, has caught our attention at Tenetizer Technologies. This year, it has revolutionized …
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Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration
INTRODUCTION Salesforce CRM is a leading customer relationship management platform trusted by businesses worldwide. With its comprehensive suite of features and cloud-based infrastructure, Salesforce CRM empowers organizations to effectively manage customer interactions, drive sales, and deliver exceptional customer experiences. Zendesk support is a well-known ticketing system specifically designed for tracking, prioritizing, and solving customer support…
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CTI Five9 and Salesforce Integration Guide
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. Combine the power of Five9 seamlessly within the Salesforce Omni-Channel widget to empower your contact center with real-time intelligence and automation. Enable agents with Einstein…
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Salesforce Winter ’25 Release – Top Features
Dynamic Highlights Panel – Winter 25 release – The Dynamic Highlights Panel, introduced in Salesforce’s Winter ’25 release, allows administrators to display up to 12 key fields at the top of record pages, enhancing user experience by providing quick access to essential information. Unlike the traditional Highlights Panel, this feature offers dynamic visibility rules, enabling fields…
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A Comprehensive Guide to Integrating WordPress with Salesforce: Best Practices and Methods
Requirement One of the our customer has their website built in WordPress and they are using WP form to capture the Lead/Contact-us requests. WP form is good but not very friendly in syncing with CRM which is running in Salesforce. We tried several options below that may give you idea if you are trying the…
Optimizing Salesforce License Expenses – Exploring Cost-Effective Strategies
Numerous instances of Salesforce projects encountering setbacks have been attributed to misallocated licenses and a dearth of comprehension, resulting in …
Types of reports to track sales productivity
The C-suite executives and sales leaders must swiftly make decisions and exhibit agile thinking. However, this becomes challenging when faced …
Create quick action with LWC dynamically using apex & tooling aPI
What’s Quick Action? In Salesforce, a Quick Action is a powerful feature that allows users to perform specific tasks or …
Email Alerts are not being sent from Salesforce
Description This article outlines how to troubleshoot when some or all of your Users don’t receive emails sent from the …