Most Common Salesforce Integration Challenges
In today’s business landscape, companies utilize a multitude of applications for various functions such as Sales, HR, Finance, Operations, and …
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Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration
INTRODUCTION Salesforce CRM is a leading customer relationship management platform trusted by businesses worldwide. With its comprehensive suite of features and cloud-based infrastructure, Salesforce CRM empowers organizations to effectively manage customer interactions, drive sales, and deliver exceptional customer experiences. Zendesk support is a well-known ticketing system specifically designed for tracking, prioritizing, and solving customer support…
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CTI Five9 and Salesforce Integration Guide
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. Combine the power of Five9 seamlessly within the Salesforce Omni-Channel widget to empower your contact center with real-time intelligence and automation. Enable agents with Einstein…
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Salesforce Winter ’25 Release – Top Features
Dynamic Highlights Panel – Winter 25 release – The Dynamic Highlights Panel, introduced in Salesforce’s Winter ’25 release, allows administrators to display up to 12 key fields at the top of record pages, enhancing user experience by providing quick access to essential information. Unlike the traditional Highlights Panel, this feature offers dynamic visibility rules, enabling fields…
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A Comprehensive Guide to Integrating WordPress with Salesforce: Best Practices and Methods
Requirement One of the our customer has their website built in WordPress and they are using WP form to capture the Lead/Contact-us requests. WP form is good but not very friendly in syncing with CRM which is running in Salesforce. We tried several options below that may give you idea if you are trying the…
Why does an SMB require Salesforce as a CRM?
INTRODUCTION As a Salesforce Architect and developer, I’ll admit that I have a soft spot for the platform. But when …
The Power of Microservices Architecture: A
Paradigm Shift from Monolithic Systems
Introduction In the world of software development, architecture plays a vital role in shaping the performance, scalability, andmaintainability of an …
Latest Field Service Lightning Features for Salesforce Service Cloud
Introduction New Features Conclusion
Importance of penetration testing in full-stack development
By simulating real-world attacks, penetration testers aim to uncover potential weaknesses and provide recommendations to enhance the security posture of …