Your Guide to Salesforce Customer Data Platform(CDP) | Tenetizer
Introduction In today’s business landscape, the abundance of customer data offers immense potential for delivering personalized and smooth experiences. However, …
In Salesforce, QuickActions allows users to perform specific actions efficiently, directly from the feed or record pages. One powerful use case is customizing the Email QuickAction on a Case feed. In this article, I’ll walk you through how to manage this QuickAction via an Apex class. Step-by-Step Guide 1. Create the Apex Class First, you…
Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In…
Pending Approval Reminder Notification in Salesforce
Introduction In today’s business landscape, the abundance of customer data offers immense potential for delivering personalized and smooth experiences. However, …
Introduction In this comprehensive guide, we will delve into the intricacies of leveraging a Screen Flow as a List View …
Introduction Choosing the right Customer Relationship Management (CRM) system is a critical decision for organizations of all sizes. CRMs are …
Introduction: Salesforce Lightning Experience offers a convenient feature that allows users to customize report views by adding filter value parameters …
Introduction The integration between Zendesk and Salesforce not only smooths customer support operations but also enhances sales processes. This synchronization …