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  • Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration

    Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration

    INTRODUCTION Salesforce CRM is a leading customer relationship management platform trusted by businesses worldwide. With its comprehensive suite of features and cloud-based infrastructure, Salesforce CRM empowers organizations to effectively manage customer interactions, drive sales, and deliver exceptional customer experiences. Zendesk support is a well-known ticketing system specifically designed for tracking, prioritizing, and solving customer support…


  • Transforming Event Networking: From Business Cards to Salesforce Leads in Seconds

    Transforming Event Networking: From Business Cards to Salesforce Leads in Seconds

    The Pain Point — Manual Entry of Visiting Cards Why Events Create a Lead Management Nightmare In today’s fast-paced business world, connections are everything. Our client regularly participates in industry events, conferences, and networking meetups — meeting hundreds of prospects in a matter of days. Naturally, they collect just as many business cards. But here’s…


  • How We Solved Real Estate CRM Pains: A Seamless Migration from Podio to Salesforce

    How We Solved Real Estate CRM Pains: A Seamless Migration from Podio to Salesforce

    📍 Client Overview Our client is a rapidly growing US based real estate investment company specializing in lead generation, property acquisitions, and dispositions. They have thousands of Agents and Brokers, Realtors in their CRM – Their teams manage complex workflows involving agents, buyers, and sellers across multiple locations. They have following processes in built in…


  • CTI Five9 and Salesforce Integration Guide

    CTI Five9 and Salesforce Integration Guide

    Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. Combine the power of Five9 seamlessly within the Salesforce Omni-Channel widget to empower your contact center with real-time intelligence and automation. Enable agents with Einstein…


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Latest Field Service Lightning Features for Salesforce Service Cloud

Introduction New Features Conclusion

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Importance of penetration testing in full-stack development

By simulating real-world attacks, penetration testers aim to uncover potential weaknesses and provide recommendations to enhance the security posture of …

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Professional or Enterprise – which Salesforce edition is right for my business?

INTRODUCTION Choosing the right Salesforce edition for your organization is of utmost importance because it can significantly influence your CRM …

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CRM for Real Estate: Shaping the Future of Property Management

In today’s highly competitive real estate market, staying ahead of the curve is crucial for success. With the rapid advancements …

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Understand the Custom Setting and Custom Metadata Type in Salesforce