Top 4 Ways to Boost Productivity in Salesforce Service Cloud
1. Enable Case Deflection via Self Service Portal | Email2Case Channel » Drop in the number of Cases, decreases the …
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Supercharge Customer Experience with the Power of Zendesk To Salesforce Integration
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Managing Salesforce Email QuickAction on Case Feed with Apex
In Salesforce, QuickActions allows users to perform specific actions efficiently, directly from the feed or record pages. One powerful use case is customizing the Email QuickAction on a Case feed. In this article, I’ll walk you through how to manage this QuickAction via an Apex class. Step-by-Step Guide 1. Create the Apex Class First, you…
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Service Cloud User License Features in Salesforce
Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In…
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Pending Approval Reminder Notification in Salesforce
Pending Approval Reminder Notification in Salesforce
Effective Zendesk to Salesforce Migration
Introduction Salesforce Salesforce is a versatile CRM platform that offers a wide range of features, customization options, and integration capabilities …
Elevating Service & Support Excellence: Proven Approaches to Enhance Customer Satisfaction
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