At Tenetizer Technologies, we understand that your brand’s reputation isn’t just built on products alone. It’s equally shaped by the quality of customer service you provide. Achieving first-call resolution has become crucial in garnering top-notch 5-star feedback. When aiming for lifelong customer loyalty, delivering exceptional and cohesive customer service is paramount. This is where Salesforce […]

Salesforce Certifications: Empowering AI and Data Proficiency In a concerted effort to bolster its focus on Artificial Intelligence and Data Cloud, Salesforce has introduced two new certifications aimed at ensuring developers and administrators stay abreast of forthcoming advancements. These certifications serve as a means to bridge the gap between AI’s potential for speed and productivity […]

Navigating Salesforce Path and Guidance for Success When venturing into a new system, a guiding hand can make all the difference. This is precisely what ‘Salesforce Path and Guidance for Success’ provides. Salesforce Path acts as a beacon, leading users step-by-step through various business processes, whether it’s nurturing a fresh lead or sealing a deal. […]

What Dreamforce 2023 Held for Service Teams Service and field service pros, you were in for a real action. It was about time you should have been prepared for Dreamforce 2023 and everything it had to offer you. Dreamforce 2023, the ultimate Salesforce event of the year, was right on the edge and brought a […]


Description This article gives you sample code to access the state and country pick-list values if it is enabled in your Salesforce org. Solution Makes sure the state and country picklist is enabled in the ORG. For Lightning UI : “Setup | Data | State and Country/Territory Picklists | Complete all the steps”  For Classic: “Setup […]

Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup Salesforce Survey that will go out to customer when support ticket is closed.  Prerequisites Before embarking on this integration journey, ensure that both Surveys and Communities are enabled for your organization. 1. Activate Survey To […]

Business Hours Calculation with Apex Introduction In Salesforce, managing your organization’s business hours is crucial for smooth operations. While Salesforce provides a BusinessHours class in Apex, it offers only a basic set of methods. For more intricate business hours calculations, customizing the logic may be necessary. In this blog, we’ll explore how to create a […]

Elevate Your Salesforce Experience with Winter ’23 Release – Highlights for Developers As our Trailblazer community gathered for this grand reunion last month, we at Tenetizer Technologies were excited to share the latest and greatest in the Winter ’23 release. Days may be a tad shorter, but the excitement was boundless. And yes, Pumpkin Spice […]