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Top 4 Ways to Boost Productivity in Salesforce Service Cloud

1. Enable Case Deflection via Self Service Portal | Email2Case Channel » Drop in the number of Cases, decreases the support cost significantly. » In web2case, use standard deflection component: https://help.salesforce.com/s/articleView?id=sf.rss_case_deflection.htm&type=5 » Use auto-response rule to resolve frequently asked questions by embedding the solution/knowledge link in emails. » Use auto-response rule to resolve frequently asked […]

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Effective Zendesk to Salesforce Migration

Introduction Salesforce Salesforce is the world’s leading cloud-based CRM platform, trusted by businesses of all sizes to manage customer relationships, sales, marketing, and service operations. Known for its flexibility, powerful automation, and deep customization, Salesforce helps organizations streamline processes, boost productivity, and deliver personalized customer experiences—all on a secure and scalable platform Zendesk Zendesk is […]

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