Introduction Selecting the right Customer Relationship Management (CRM) system is a crucial decision for businesses, regardless of their size. CRM systems serve as the backbone of customer interactions and internal workflows, impacting productivity and customer satisfaction. In this detailed blog, we’ll explore the nuances of Salesforce and Zoho, two leading CRM solutions, to help you […]
Unlocking Seamless Collaboration: Salesforce DX Meets Git In the fast-paced world of software development, where many people are working on projects at once, a reliable system such as Git plays a key role in maintaining code consistency and making teamwork easy. Research has substantiated that over 85% of developers attest to Git simplifying collaboration, solidifying […]
Salesforce is doing really well in the CRM software market, especially in the UK. Their market share in 2020 was huge, much bigger than their closest competitor, SAP. In the United Kingdom, Salesforce is making rapid strides, establishing itself as the premier customer experience and relationship management software in 2023. Talking about the Global CRM […]
Introduction In the evolution of Salesforce’s Lightning framework, the Page Layout feature remained rooted in the past. However, a recent breakthrough has transformed this landscape: the introduction of Salesforce Dynamic Forms. Dynamic Forms, a remarkable Salesforce feature, empowers users to customize record detail pages directly from the Lightning Page. This eliminates the need to navigate […]
Introduction: Salesforce Professional Edition is a feature-rich solution designed with small businesses in mind. It has some limitations, but overall, it delivers a lot of the same functionality as the complete Salesforce suite. In this article, we will provide an insightful overview of Salesforce Professional Edition, highlighting its strengths, Salesforce Professional Edition limitations, and whether […]
Introduction: In today’s business world, utilizing the power of LinkedIn can significantly increase your outreach efforts. However, to truly unlock its potential, integrating LinkedIn with Salesforce, a robust CRM platform, is essential. This integration empowers businesses to efficiently target prospects, gather valuable insights, and automate sales activities. Let’s cover the details of LinkedIn Salesforce integration […]
Description Case Comments and Chatter Feed in Salesforce serve different purposes when it comes to communication and collaboration within a case or record. Here’s a brief comparison of the two: Feature Chatter Feed Case Comment Rich Text + Inline Images Supported Not Supported File while adding comment Supported Not Supported Email Notification Out of the […]
Elevate Your Salesforce Experience with Winter ’23 Release – Highlights for Developers As our Trailblazer community gathered for this grand reunion last month, we at Tenetizer Technologies were excited to share the latest and greatest in the Winter ’23 release. Days may be a tad shorter, but the excitement was boundless. And yes, Pumpkin Spice […]
Business Hours Calculation with Apex Introduction In Salesforce, managing your organization’s business hours is crucial for smooth operations. While Salesforce provides a BusinessHours class in Apex, it offers only a basic set of methods. For more intricate business hours calculations, customizing the logic may be necessary. In this blog, we’ll explore how to create a […]
Introduction It is a trivial requirement to gather the feedback after ticket resolution. In this scenario, goal is to setup Salesforce Survey that will go out to customer when support ticket is closed. Prerequisites Before embarking on this integration journey, ensure that both Surveys and Communities are enabled for your organization. 1. Activate Survey To […]
