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Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In […]

How to Manage Salesforce Email QuickAction on Case Feed Using Apex: A Step-by-Step Guide

REQUIREMENT To set up a Partner Community where multiple users from the same account can view each other’s Tasks, we need to ensure that if a partner user has access to a parent record (e.g., an Account or Opportunity), they also have access to related Tasks, regardless of Task ownership. By default, in Salesforce, a […]