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Description Service Cloud Feature License In this article let’s explore what is this license and what a User without this feature license is going to miss. Access to Service Console App – Omni-channel Access to Service Console App – Live Chat In order to enable Einstein Chatbot, need at least one Service Cloud User In […]

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In Salesforce, QuickActions allows users to perform specific actions efficiently, directly from the feed or record pages. One powerful use case is customizing the Email QuickAction on a Case feed. In this article, I’ll walk you through how to manage this QuickAction via an Apex class. Step-by-Step Guide 1. Create the Apex Class First, you […]

REQUIREMENT We need to setup partner community so that multiple users belongs to same account can see each other’s Tasks. In other way, if partner user has access to parent related record then he must be able to access the related Tasks whether he is owner of Task or not. By default, user who owns the Task only can […]