Business Hours Calculation with Apex Introduction In Salesforce, managing your organization’s business hours is crucial for smooth operations. While Salesforce provides a BusinessHours class in Apex, it offers only a basic set of methods. For more intricate business hours calculations, customizing the logic may be necessary. In this blog, we’ll explore how to create a […]
Service Cloud Β· Surveys Send a Salesforce Survey Automatically When a Case Closes Asking for feedback right after a support case is resolved is one of the easiest ways to measure service quality. This guide sets up a Salesforce Survey that goes to the customer automatically when their case closes, with a unique link tied […]
Description This article gives you sample code to access the state and country pick-list values if it is enabled in your Salesforce org. Solution Makes sure the state and country picklist is enabled in the ORG. For Lightning UI : “Setup | Data | State and Country/Territory Picklists | Complete all the steps” For Classic: “Setup […]
Description This article outlines how to troubleshoot when some or all of your Users donβt receive emails sent from the Salesforce application. Users may report that Flow, workflow rules or approval processes emails are not being received from a sandbox or production. Debugging Steps If an email alert is not being sent in Salesforce, there […]
Salesforce Integration Most Common Salesforce Integration Challenges (and How to Solve Them) Most companies run sales, finance, support and operations in different tools. Connecting them to Salesforce gives everyone one view of the customer, but integrations fail in predictable ways. Here are the problems we see most often across our integration projects, and what to […]
INTRODUCTION As a Salesforce Architect and developer, I’ll admit that I have a soft spot for the platform. But when I explore for Salesforce alternatives, I can’t locate any. As a result, for a variety of reasons, I am certain that every SMB (Small and Medium Business) requires a Salesforce setup. And let me explain […]
INTRODUCTION Choosing the right Salesforce edition for your organization is of utmost importance because it can significantly influence your CRM capabilities. This comprehensive guide provides all the necessary information to assist you in making an informed decision. ABOUT BOTH EDITIONS Professional Edition The Professional Edition in Salesforce refers to one of the editions available for […]
Selecting a CRM can be a transformative experience with far-reaching consequences, and this statement is not to be taken lightly. The extent to which a software aligns with your customer management approach, its capacity to scale and adapt to your customer service practices, ultimately determines the outcomes, measured by conversion rates, customer lifetime value, retention […]
