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Why Salesforce Keeps Freezing Your Users

Salesforce Administration If your Salesforce users are being frozen repeatedly — even after you manually unfreeze them — the cause is almost always the same: their traffic is routing through an anonymizing proxy or VPN that Salesforce’s security system flags as high-risk. Here’s what’s happening and exactly what to do about it. If Salesforce keeps […]

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Unable to Remove or Replace Passkeys in Salesforce? Here’s the Fix

If you don’t see the option to remove or register a Security Key (U2F or WebAuthn) on a user’s Advanced User Details page, the required passkey settings may not be enabled. Enable the Required Settings Navigate to: Setup → Security Controls → Identity Verification Make sure the following options are enabled: Let users verify their […]

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