Background
A well-established non-profit organization in UK relied on its WordPress website to drive community donations. While the organization had a loyal donor base, their previous automation setup created bottlenecks, inconsistencies, and unnecessary operational costs.
The Challenge
The customer’s WordPress donation process ran on:
A Stripe plugin for payments
Zapier for pushing donation data into Salesforce
A set of complex workflows and error-prone mappings
This caused several problems:
❌ Frequent Zapier failures with no clear error logging
❌ Hard-to-debug issues, especially during high-traffic donation days
❌ Additional monthly Zapier cost for premium tasks
❌ Inconsistent donor records in Salesforce
❌ Missing donation records for failed transactions
The non-profit needed a reliable, scalable, and cost-effective solution that ensured every donation was accurately tracked inside Salesforce.
Our Solution
We rebuilt the entire donation flow using a direct, custom Salesforce integration, eliminating all third-party dependency.
🔗 1. Direct WordPress ↔ Salesforce Integration
We developed a secure integration layer that sends donation data directly from WordPress to Salesforce, ensuring:
- Real-time data sync
- No Zapier dependency
- Full control and transparent error handling
💳 2. Native Stripe Integration (One-Time + Subscription)
The new implementation supports:
- One-time donations
- Recurring donations (subscriptions)
- Dynamic donation amounts
- Updated payment statuses
- All powered through Stripe’s official API, mapped accurately to Salesforce donation objects.
📦 3. Intelligent Donation Mapping in Salesforce
Every transaction — including successful, pending, and failed — is stored in Salesforce.
This has given the customer:
- Full visibility
- Zero data loss
- Accurate donor analytics
- Automated donor acknowledgment flows
📉 4. Zero Downtime, Reduced Cost
By removing Zapier, the customer now saves recurring fees and avoids automation bottlenecks.
The Impact
Since implementing the direct integration:
⭕ 75% Reduction in Donation Processing Issues
Failures that previously went unnoticed are now traceable and fixable.
⭕ 100% Accuracy in Salesforce Donation Records
Every transaction, regardless of status, is captured.
⭕ 40% Faster Donation Processing
Data flows instantly into Salesforce without multi-step middleware.
⭕ Ongoing Savings in Zapier Subscription Costs
No more dependency on premium tasks or multi-step Zaps.
⭕ Better Donor Experience
More reliable confirmation emails, smoother payment flow, and no errors during busy donation drives.
Customer Feedback
“This integration has completely changed our donation management. Reliable, fast, and so much easier to maintain. We finally have every donation tracked accurately in Salesforce.”
— Operations Director, UK-based Non-Profit Organization
Conclusion
With a modern, scalable WordPress + Stripe + Salesforce integration, this UK-based non-profit now has a donation system that’s:
✔ Faster
✔ More accurate
✔ More transparent
✔ Completely under their control
✔ Zero middleware dependency
If your organization is still relying on plugins, fragile automations, or unreliable third-party tools to process donations, you’re not alone — and you don’t have to stay stuck.
This project proves that a smart, native Salesforce integration can eliminate failures, reduce operational overhead, and give you complete visibility into every donation — including successful, recurring, and even failed transactions.
At Tenetizer, we specialize in building robust, error-proof, scalable Salesforce solutions tailored for nonprofits. Whether you’re looking to modernize your WordPress donation forms, migrate from Zapier, improve reconciliation, or build a fully automated donor journey — we can help you get there faster, cleaner, and with long-term reliability.
✨ If you’re ready to streamline donations and empower your mission with better technology, our team is here to support you.
📩 Contact us at contact@tenetizer.com — let’s build your next success story.