Zendesk is a customer support platform that aims to bridge the gap between businesses and customers of those businesses. Zendesk is a basic platform to provide support to the customers with few features and tools. It helps businesses to deliver quality service to the customers, operate through self-service choices, and stand out alongside proactive involvement.
Salesforce provides a web-based customer service tool that includes every essential thing that a fast-developing company needs to provide exceptional customer service. Salesforce enables companies to integrate all of the data of their support system for customer service through email, web pages, as well as social networking sites. It also allows the companies to provide full support by allowing every worker accessibility to instances.
Zendesk and Salesforce are the current leading company in the customer relationship management (CRM) platform development market. Nonetheless, there are some distinctions that set Salesforce apart from Zendesk. The following arguments explain why a company should migrate from Zendesk to Salesforce:
As the process of migrating to Salesforce from Zendesk is quite complex and extensive Tentizer helps the companies to complete the process smoothly. Tenetizer provides services such as Zendesk to Salesforce data and process migration, support portal migration, leveraging Salesforce service cloud features, and Einstein services including recommendation, classification, and chatbot.